Wise Work From Home Job

WISE has releases it latest job recruitment in customer support department, interested candidates can apply after reading the all the eligibility criteria and also the job responsibilities. and this is job is based on customer support specialist role, so you may expect rotational shift and also sometimes night shift.

About WISE

Wise is a technology based company and the main focus of this company is focused upon the “money”. Wise with it’s unique technology helping all the people across the country in making money transactions. mainly WISE helps people all over the world including the business persons and also people who are travelling to other countries in making transactions at the particular country and it will help to convert money as per the user wish. as part of this journey you also will be the part of transforming the world money transactions faster.

Job Description 

Role : Customer support specialist.

As a customer support at wise, you will play a major role as first point of contact to the customers, as a skilled person, you will find all the available ways to solve the customer problems with at most care and empathy. you will get customer queries from all the channels like calls, chat & email you need to ensure that customer is getting proper  and satisfactory resolution.

Key responsibilities  :

1. To provide high quality customer support trough Call, chat and Email with focused resolution to the customer.
2. resolve customer problems with at most care and proper judgement ensuring minimal escalations
3.  To meet performance KPI such as quick resolution time, customer satisfaction and quality
4. Basic understanding and deep understanding of assigned department
5. Communication properly and clearly with adaptive tone to resolve the customer queries in smoother way
6. To maintain a record of customer queries and  also to follow the assigned SOP for the all the customer queries.
7. To strictly follow security and data related data
8. Need to contribute proactively in all the team discussions and knowledge sharing sessions
9. Always aim to learn and scale up the knowledge to improve continuously
10. Always enhance the WISE core values.

Important Note From the Company

Once after you applied for the job, you will be receiving a 30 min test link, please accept and  complete the test as it is mandatory test for all the candidates

and make sure you have proper internet connection and webcam is properly working.

Why Join Wise

1. As Wise is global company in terms of money transaction business, so here you will get most exposure to work with most of the people who are working all over the world
2. At wise we mainly focus on fast the money transactions to the people, so as the same way, you can have a chance to explore and learn more technology.
3. You can take full responsibility of the customer issues, as you are the share holder, you can take your own decisions to solve the problems of the customers and also you will get feedback back from the team to improve your self.

Additional Details

Job Name	customer support specialist
Company	WISE
Salary	5 LPA
Location	Remote (1st 6 months office)
Joining bonus	Yes
Leave polity	yes – 28 leave per year

 

Apply link : Click here