Cognizant work from home Jobs
If you are actively looking for some best opportunities to start your career then you are the correct place. cognizant has related the latest customer support roles to all the freshers who completed the graduation – this is the best opportunity to start with – please go through the full notification and read the full job details and start applying for the position. for more details please go and review the full details here.
About The company
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
About the Job
Join our team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and maintaining the company’s reputation. With a focus on order entry and customer service you will handle inquiries and resolve issues efficiently. This work-from-home position offers rotational shifts providing flexibility and a dynamic work environment.
Job responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Handle order entries accurately to ensure seamless processing and delivery.
- Communicate effectively with customers in English both written and spoken to ensure clarity and understanding.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Utilize customer feedback to identify areas for improvement and implement solutions.
- Maintain detailed records of customer interactions and transactions for future reference.
- Assist in developing customer service protocols to enhance efficiency and effectiveness.
- Monitor customer service metrics to ensure performance targets are met.
- Adapt to rotational shifts demonstrating flexibility and commitment to the role.
- Stay updated on product knowledge to provide accurate information to customers.
- Engage with customers in a professional manner fostering positive relationships.
- Utilize problem-solving skills to address complex customer issues.
- Contribute to the company’s purpose by enhancing customer experiences and building brand loyalty.
Job responsibilities
- Possess strong communication skills in English both written and spoken.
- Demonstrate proficiency in customer service and order entry processes.
- Exhibit problem-solving abilities to address customer concerns effectively.
- Show adaptability to work in rotational shifts and a remote environment.
- Have a keen attention to detail to ensure accuracy in order processing.
- Display a customer-centric approach to service delivery.
- Prior experience in customer service is preferred but not mandatory.
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