Veritone Customer support Jobs
If you are a freshers and looking for some good opportunities then there is one good opportunity for you. Veritone started hiring for customer support role to join in it customer service department, if you are interested to join in this opportunity then please read the full notification and start applying for the job. this is the best opportunity for the freshers and also for the experienced people who actually wants to build their career in the customer service role. read the full notification below and start applying for the notification.
About the Company
Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone’s software and services empower individuals at the world’s largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone’s leading enterprise AI platform, aiWARE™, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere.
About the Job
We are looking for a customer-focused Support Services Specialist to join our team. This role is mainly responsible for managing high quality post sales client for their detailed onboarding and query resolving. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
Job responsibilities
- Should be good with the software knowledge we use and should helpful for the clients about the queries.
- Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
- Should be involved in-bound phone and e-mail support related issues.
- Manage Support Cases in the Customer Relationship Manager (CRM)
- Should able to communicate the updates to clients proactively when ever it is required through phone call and email
- Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.
- Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary.
- Maintain Departmental Standards for Quality and Satisfaction Metrics
- Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
Job Requirements
- Should have good verbal and written communication skills
- should have good attention to details
- Should be good time management and organizational skills
- Should have interest and willing to learn CRM tools to grow in the company
- Should have basic knowledge with CRM tools and tickets
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